Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The reusable message recipes using my saved tone and channel preferences saved me real time on a second similar case.
Fast to work through, genuinely well thought through.
The situation-first setup made me actually clarify what happened before jumping straight to demands.
Good tool overall, wish the evidence checklist explained why each item was needed for the specific case type.
Straightforward and genuinely useful for handling a purchase issue calmly.
The deadline and timing fields, no immediate deadline versus time-sensitive today, genuinely shaped how urgently my message read.
💄
The whole build-a-case-then-work-on-the-message flow kept me from firing off an angry email in the heat of the moment.
Practical, thoughtful, exactly what I needed.
I manage customer communications for a small beauty brand and started using this toolkit to keep client cases organized instead of scattered across emails and sticky notes. The case tracker keeping statuses, dates, and promised actions separate from the message drafts has genuinely improved how I follow up, nothing gets forgotten anymore. The Recovery Center's concrete protocol when a conversation stalls has also given me actual next steps instead of just guessing what to say.
The Print Case Summary option is a smart touch, though I wish it let you select which sections to include.
💄✨
Loved how the whole toolkit treats a purchase dispute as something you can approach calmly and systematically.
Solid, thoughtful, genuinely well built.
Good toolkit, three stars since the message tone options didn't always produce noticeably different drafts.
The stays-local, works-offline, no-data-sent-to-a-store approach is such a smart, privacy-respecting way to handle real order details.
Genuinely well organized and easy to pick back up on an open case.
Great toolkit, the Recovery Center alone makes it worth having ready for a stalled conversation.
🕊️
Most complaint-letter templates I've come across are just a fill-in-the-blank form with no real structure behind them. This one covers the whole lifecycle of a case, a situation setup, essential details, an evidence checklist tailored to the purchase type, a live message workspace with tone and length controls, a tracker for promised actions, and a Recovery Center for when things stall. The one-primary-outcome rule is genuinely the standout, it forces clarity that most people, myself included, skip when they're frustrated.
The don't-include-passwords-or-card-details reminder before attaching evidence is exactly the kind of safety note most tools skip.
Good toolkit, wish the follow-up route let you set a reminder date automatically.
Clean, honest, genuinely well thought out.
The Restore Recommended Draft button gave me a genuine reset when my edits had drifted too far from the point.
💄📗