Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The export and print options mean I always have a current record of every case ready to reference.
Decent toolkit, wish there was a way to export just the case tracker as its own file.
💄🌸
The choose-the-task-you-need-now framing set expectations perfectly before I even started building a case.
Simple to work through, genuinely thorough once complete.
The essential-details section only asking for what actually identifies the purchase kept things fast and focused.
Loved every section of this toolkit, genuinely comprehensive tool.
Solid, though the recovery obstacles list could use a couple more specific scenarios.
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I write for a living so I went into this expecting the usual generic complaint-letter template, and I was pleasantly surprised how structured it stays throughout. The distinction between the message workspace and the case tracker alone would justify the tool, keeping the actual conversation history factual and separate from the current draft is exactly how a real professional would handle a dispute. The Recovery Center's obstacle-specific protocol especially reads like something written by someone who has actually navigated a stalled customer service conversation before.
The follow-up-point recommendation, after the stated reply window, took real guesswork out of when to escalate.
Great value, genuinely thorough case management built in.
The evidence checklist found gaps in what I would have photographed on my own.
Really solid, though I'd like the case tracker to sort by which cases are overdue for follow-up.
💄🕊️
The whole offline, no-data-sent-to-a-store approach made this the toolkit I actually trusted with real order details.
This is the communication tool I wish I'd had before wasting a week on a badly written first complaint.
Efficient, thorough, genuinely useful.
The reusable message recipes genuinely surprised me with how naturally they used my saved tone preferences.
Genuinely a smart, well-structured communication toolkit.
Good overall, wish there was a quick-print option for just the current message draft.
💄🤍
Every section does exactly what it should, situation, evidence, message, and tracking.
The whole toolkit landed exactly as thorough and practical as it looked at first glance.
I came into this expecting a basic complaint template and instead found something that covers the entire arc of a purchase dispute, situation setup, evidence prep, a live editable message, sending and tracking, follow-up, and a genuine recovery plan when things stall. The one-primary-outcome rule is genuinely the standout, it forces the kind of clarity that most frustrated customers, myself included, skip entirely when writing in the moment.