Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
Building out my personal beauty buying brief finally gave me a real reference instead of guessing at the counter every time.
The product-check entries let me compare a potential purchase against my own brief before buying, genuinely useful.
Exporting a backup before switching phones meant I didn't lose months of notes and product checks.
The delete confirmation warning that everything, answers, notes, product checks, reviews, gets removed saved me from an accidental wipe.
Solid tool, though I wish the notes field let you tag entries by product category.
The import backup validating by product ID and schema version gave me real confidence restoring my data on a new device.
Clean, thoughtful, exactly what a beauty shopper needs.
💄✨
The reviews section keeping my own notes on products I've actually tried has genuinely improved my future purchases.
I've stood overwhelmed in the skincare aisle more times than I'd like to admit, unsure whether a product actually fit what my skin needs. Building out my personal buying brief here finally gave me a real reference point, and the product-check feature let me compare a potential purchase against my own answers before spending money on something that wouldn't have worked anyway. Being able to export a backup before a phone upgrade meant I didn't lose the months of notes and reviews I'd built up, and the import validating against the product ID and schema version gave me real confidence it restored correctly.
The whole personal-buying-brief concept genuinely changed how I approach beauty shopping now.
Good tool, though I wish the product-check entries let you attach a photo of the item.
Everything staying local until I choose to export meant I didn't hesitate to put in honest, specific answers about my skin and budget.
The notes field genuinely became my running record of what worked and what didn't over the past few months.
Filled out my buying brief in ten minutes and it's already saved me from two products that wouldn't have suited me.
Clean, thorough, exactly as described.
💄📋
The backup export feature gave me real peace of mind before clearing my browser cache.
What sold me on this tool wasn't any single feature but how seriously it treats data loss as something to actually prevent. The delete confirmation doesn't just wipe things silently, it clearly lists everything that would be removed, answers, notes, product-check entries, and reviews, which is exactly the kind of small detail that shows real thought went into this. Being able to export and later import a backup validated by product ID and schema version meant I trusted it enough to actually build out a genuinely detailed brief.
Straightforward to fill out, no confusion about what goes where.
The product-check feature against my own brief has stopped more than one impulse buy already.
Good tool, three stars because the backup file naming wasn't very clear when I had multiple exports.
Being able to export my brief and hand it to a consultant made my last in-store visit so much more productive.
Thorough, well organized, no wasted sections.
💄🌸