Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The whole tool feels comprehensive without feeling overwhelming to actually fill out.
Exported my brief and it took two minutes to generate from everything I'd already filled in.
Good tool, wish the backup file had a readable summary instead of just raw JSON.
The whole personal-beauty-buying-brief framing genuinely changed how I approach every purchase now.
Really thorough, genuinely well made.
💋🤍
The product-check feature genuinely showed me a purchase would have overlapped with something I already own.
What sold me on this was how seriously the tool treats data loss as something to actually prevent. The start-over screen doesn't just wipe things silently, it explicitly names everything that would be removed, answers, notes, product-check entries, reviews, which is exactly the kind of thoughtful safeguard that made me trust putting real detail into it. Being able to export and later import my brief on a new device without losing anything meant I could actually rely on it long term.
The reviews section pairing with product checks is a smart way to keep shopping tied to actual results.
Consistently thorough, no gaps across the whole flow.
Good tool, three stars because progress saved locally means it doesn't carry over automatically if I switch computers.
The export and import backup options alone make this feel more thoughtfully built than a plain notes app.
Exactly the comprehensive, genuinely useful buying tool I was looking for.
💄🌸
Loved how the whole tool treats the brief as a living reference instead of a one-time quiz.
Clean, thorough, genuinely well designed.
The product-check entries genuinely told me what to skip before I even added it to my cart.
Great tool, though I'd like an option to save multiple separate briefs for different family members.
Shopping with intention has never felt this manageable.
💄🌟
The whole tool feels like it was built by someone who actually understands how overwhelming beauty shopping can get.
Really well built, saved me from the usual impulse buy I'd regret a week later.
Good tool, would like a small notes field under each product check for quick personal reactions.
The brief-building process genuinely made me think about what my skin actually needs instead of trend-chasing.
I've been meaning to get intentional about my beauty purchases for over a year and kept putting it off because every system I found felt like a whole separate job to maintain. This tool changed that, building the brief once meant every future product check took seconds instead of starting from scratch. The backup export has already saved me twice when I switched devices, and the delete confirmation caught what could have been a genuine accident when I clicked the wrong button once.