Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The reviews section genuinely became a useful personal record instead of scattered notes across different apps.
Fast to fill out, genuinely well thought through.
The personal buying brief concept finally gave me clarity about what I actually need versus what I impulse-buy.
Good tool overall, wish the product-check entries let you compare two potential products side by side.
Straightforward and genuinely useful for shopping with more intention.
The schema-version validation on import genuinely reassured me the restore would work correctly.
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The whole brief-building process made me articulate skin concerns I'd never actually put into words before.
Practical, thoughtful, exactly what I needed.
I work with a few beauty consultation clients and started using this tool as a shared reference between sessions instead of my usual scattered notes. Having them build out their own buying brief gives me a consistent starting point for every consultation, and the reviews section has become genuinely useful for tracking what actually worked for them over time instead of relying on memory. The export and import backup meant a client could carry their brief between devices without losing anything.
The delete confirmation is a smart safeguard, though I wish it let you export a partial backup before clearing.
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Loved how the whole tool treats beauty shopping as something worth planning intentionally, not just browsing.
Solid, thoughtful, genuinely well built.
Good tool, three stars since the notes field felt a bit small for longer product reflections.
The everything-stays-local-until-exported approach is such a smart, privacy-respecting way to handle personal beauty details.
Genuinely well organized and easy to keep updated as I try new products.
Great tool, the product-check feature alone makes it worth using before any new purchase.
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Most beauty shopping tools I've come across are just a wishlist app with no real logic behind it. This one is different, it starts by building an actual personal buying brief from your real answers, then lets you check any potential purchase against that brief before spending money. The backup and restore system with product-ID and schema-version validation is genuinely the standout, it made me trust the tool enough to build out something detailed instead of a half-finished profile I'd abandon.
The reviews section is something I've already used a handful of times to remember what actually worked for a repurchase.
Good tool, wish the product-check entries let you set a reminder to revisit a product after a trial period.
Clean, honest, genuinely well thought out.
The whole brief-first approach kept my shopping decisions genuinely tied to what I actually need.
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