Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
Everything saved exactly where I left it, no surprises coming back to finish it later.
💄
The import backup validating by product ID kept me from accidentally restoring the wrong file.
Genuinely one of the more thoughtfully built beauty shopping tools I've come across.
Good tool, wish the reviews section let you rate products on a simple scale alongside the notes.
Quick to fill out, genuinely comprehensive.
💄✨
The whole brief-to-product-check sequence made shopping feel like a genuine system rather than guesswork.
Worked exactly as shown, no surprises.
As someone who's never had a real system for beauty shopping before, building out the personal buying brief genuinely felt like a starting consultation. The product-check feature kept me from buying based on trends alone, and the reviews section gave me an honest record of what actually worked instead of a vague memory of 'that one product that broke me out.'
The backup export gave me real continuity across two different devices.
Clear, thorough, genuinely useful.
💄🤍
The whole personal-brief concept genuinely matched how much I actually want to think through before buying.
Good tool, wish Restore confirmed exactly which backup date it was pulling from before applying it.
Simple to fill in, genuinely comprehensive once complete.
This is easily the most thoughtful beauty shopping tool I've used, covers everything from the brief to product checks and reviews.
The product-check feature saved more than one purchase when I was tempted by packaging alone.
💄📖
Great balance of a personal brief and actual product-checking functionality.
Good tool, three stars because I wish the export included a readable summary alongside the raw file.
The whole thing feels quietly well engineered, genuinely thoughtful design.
I've made more than a few beauty purchases over the years that looked good in the store and didn't actually suit my skin type. Building out a real buying brief here finally gave me something to check purchases against instead of relying on in-the-moment impulse. The reviews section has become genuinely useful too, being able to look back at what actually worked for me over the past few months has saved real money on repeat mistakes.
The delete confirmation is a gentle way to keep the brief safe without extra friction during normal use.
Reliable, well made, exactly as shown.