Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The whole tool feels tailor-made for someone who wants real intention behind beauty purchases.
💄🌸
Genuinely helped me stay consistent with intentional shopping for the first time.
Good tool, wish there was a bonus reminder feature to nudge you back to log a review.
Practical and clean from the brief to the final reviews.
💄🌸
The whole brief-to-review sequence made shopping for beauty products finally feel intentional.
Clean, thorough, exactly what I needed for my first real beauty brief.
Good tool, one product check needed a bit more context to make sense with my actual skin type.
Logging reviews felt completely seamless every single time.
The whole local-first, export-anytime approach is such a smart, privacy-respecting choice for something this personal.
This finally got me to actually finish building out a proper beauty brief instead of abandoning it halfway.
Simple and effective, exactly as advertised.
The reviews section is exactly the kind of practical support I appreciate alongside the buying brief.
Clean, straightforward, no wasted effort.
💄📗
Good tool overall, wish it included a short example of a filled-out brief to reference.
The whole brief-to-product-check flow is exactly the missing piece I needed.
Practical and genuinely well designed for quick daily use.
💄🌙
The product-check feature made every purchase decision feel noticeably more organized than the last.
The buying brief made my whole shopping process feel noticeably clearer.
Consistently thorough, no gaps across the whole flow.
Good tool, three stars because two product checks repeated similar wording in their suggestions.
The export function genuinely has the strongest usability of any beauty tool I've tried.