Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The export and import options mean I always have a current copy of my buying brief ready to reference.
Decent tool, wish there was a way to export just the product-check history as its own file.
💄🌸
The personal-buying-brief framing set expectations perfectly before I even started answering questions.
Simple to fill in, genuinely thorough once complete.
The reviews section gave me a real, honest record of what's actually worked over time.
Loved every part of this tool, genuinely comprehensive resource.
Solid, though the product-check section could use a bit more space for longer notes.
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I test a lot of small consumer tools for work and most shopping-assistant apps are just a wishlist with a fresh coat of paint. This one is different, the personal buying brief genuinely shapes what comes after, the product-check feature compares real purchases against your actual answers, and the backup system with product-ID and schema-version validation gave me real confidence the data would restore correctly. That combination is what got me to actually build out something detailed instead of abandoning it halfway.
The product-check feature kept things feeling intentional without ever forcing a full re-answer of the brief.
Great little tool, genuinely well thought out.
The reviews section found a pattern in my own reactions to certain ingredients I hadn't noticed before tracking it.
Really solid, though I'd like a small summary screen showing all my product checks in one view.
💄🕊️
The whole local-first, export-anytime approach made this the tool I actually trusted with honest skin and budget details.
This is the kind of intentional beauty shopping tool I wish more apps modeled themselves after.
Efficient, thorough, genuinely useful.
The product-check feature genuinely surprised me with how specific the comparison against my brief was.
Genuinely a smart, well-built little tool.
Good overall, wish there was a quick way to search past reviews by product name.
💄🤍
Every part of this tool does exactly what it should, build, check, and remember.
The whole tool landed exactly as thoughtful and practical as it looked at first glance.
I came into this expecting a basic beauty quiz and instead found something that genuinely functions as an ongoing shopping companion, a real buying brief, a way to check new products against it, a place to record honest reviews, and a backup system that actually protects all of it. The delete confirmation naming everything that would be removed is genuinely the standout detail, it's the kind of safeguard most tools this small skip entirely.