Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wellnesssanctum.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wellnesssanctum.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instant download
Your purchase will be available to download once payment is confirmed.
Instant download items don’t accept returns, exchanges or cancellations. Please contact us if you have any problems
The product-check feature is such a calm, low-pressure way to slow down before an impulse buy.
Great step up from the plain wishlist app I was using before.
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Good tool, though I'd have liked a confirmation before importing overwrites my current brief.
The whole section on product checks genuinely reshaped how I shop for beauty products now.
Strong tool, just wish there was a dark mode for filling it out at night.
The backup and restore system completely changed how confident I felt putting real detail into this.
Solid overall, three stars since the notes field felt a bit limited for longer product reflections.
The whole tool made shopping for beauty products feel manageable instead of overwhelming.
Nice concept, needed a bit more transparency about what data actually gets compared during a product check.
Genuinely well built, saved my progress flawlessly across sessions.
🌟💄
Built out my whole brief in one evening, checked my first potential purchase against it the next morning.
Loved the minimal, no-nonsense setup screen.
The buying brief gave me clarity I hadn't expected from a simple beauty tool.
Practical and genuinely well designed.
💄📗
Good tool, wish it gave a small summary of my brief before running a product check.
The brief genuinely responds to what you tell it, not just a fixed script.
Solid tool, three stars because progress didn't carry over when I switched browsers without exporting first.
Good concept overall, though the reviews section could use clearer labeling by product category.
Genuinely solid, three stars since the brief-building section felt a touch short for what I expected.
The export feature alone makes this worth using over a plain notes app.
Practical, honest, and genuinely well built from the brief to the reviews section.
Started using it this week, three stars for now since I haven't tried a product check yet, but off to a solid start.